Friday, September 19, 2008

Sep 19: Recording of "this is the second notice" vehicle warranty scam from "automotive warranty solutions"

Woman's voice: "This is the second notice that the factory warranty on your vehicle may have expired, and should be reactivated to protect you against the cost of repairs. If you have not responded to this notification, it's not too late. Please don't make the mistake of driving without a warranty. You are still eligible to reactivate warranty coverage. This is the final call before we close the file. Press two to be removed from the follow-up list. Or press one to speak with a representative now about your vehicle."

Yes, there were three calls from this recording today.

I pressed one and talked to a woman. She could not explain what the "This is final call" meant, nor what "close the file" meant, she said she was just doing her job and doing what they told her to do, so I asked who "they" are. She said they were "Automotive Warranty Solutions". I asked for a corporate address, and she told me I could look it up on the internet. So I did, and said, "Wow, there are lots of scam things there. Is Automotive Warranty Solutions a scam?" and she hung up on me.


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